WAREMA products are known for their longevity, functionality and excellent quality. We're happy to demonstrate our commitment to these standards by offering our unique 5-year manufacturer warranty and our new 10-year protection package – a must for every WAREMA customer who wants to be on the safe side with their high-grade sun shading product.

A WAREMA Outdoor Living product offers quality and reliability. We demonstrate our commitment to these standards with the no-cost 5-year manufacturer warranty. And with WAREMA's unique 10-year protection package, you can enjoy the carefree feeling of warranty protection for even longer. Technical defects on a high-grade WAREMA product are rare, but they always catch you off guard. And that's even more frustrating when your sun shading system stops working on a beautiful summer day.

In case of damage*, the 10-year protection package provides quick repairs by qualified technicians without unexpected additional costs. And best of all, the maintenance service prevents malfunctions before they even occur. There's no greater protection for your sun shade.

* in accordance with warranty terms and conditions

  • ✅ 10-year manufacturer warranty
  • ✅ Optional maintenance service guarantees long-time enjoyment of the product and the highest possible reliability of the motor and control components
  • ✅ WAREMA covers repair costs (incl. material and labour) in the event of damage* - this means: no unexpected additional costs for you as the owner
  • ✅ Professional and rapid repairs by qualified technicians with genuine spare parts
  • ✅ Warranty coverage for your entire product (incl. accessories, motor and control components)
  • ✅ Convenient online order processing via WAREMA plus

*in accordance with the warranty conditions

  • The 10-year protection package is available in Germany, Austria, Belgium, Luxembourg, the Netherlands and Switzerland from 1st April 2022.
  • The 10-year protection package is available for private customers.
  • The 10-year protection package is available when buying all WAREMA Outdoor Living products (patio awnings, conservatory awnings, pergola awnings, sun sails or slat roofs).
  • The 10-year protection package can only be purchased online on WAREMA plus up to 6 months after purchasing the product from your specialised retailer.
  • The 10-year protection package is available with two integrated maintenance instances (for patio awnings and sun sails) or five integrated maintenance instances (for conservatory awnings, pergola awnings and slat roofs).

For all* Outdoor Living products incl. any accessories and equipment options.

This includes patio awnings, conservatory awnings and pergola awnings as well as slat roofs and sun sails.

*Excluded is the articulated awning O10, which is available exclusively in Switzerland.

Yes. The WAREMA protection package also includes approved accessories and equipment variants, provided that these were purchased together with the Outdoor Living product or bought within six months of the start of the warranty and professionally installed on the Outdoor Living product by a specialist dealer or by WAREMA. This includes, for example, radiant heaters, control components or ZIP awnings for louvered roofs, pergola awnings and conservatory awnings.

Separate registration of the accessories is not required, as no separate product IDs are assigned for them. The warranty for the accessories is automatically included in the registration of the respective Outdoor Living product, provided that the conditions stated are met.

The 10-year protection package is available starting at 99 EUR a year. The costs depend on the product and additional packages and can thus vary. If you register your product in WAREMA plus, you can view the price for your sun shading product.

The protection package will be available starting 1 April 2022 for all Outdoor Living Products which were sold and installed starting 1 February 2022.

Maintenance includes a functional check of the system with a controlled test run and, where necessary, verification of the measured values, inspection for visible wear and possible damage such as to the fabric or motor cable, as well as any required functional and adjustment work, such as setting motorised end positions and checking load-bearing elements such as brackets and guide rails. You will also receive information on how to operate the system. Travel to and from the site is included in the maintenance service.

All private operators who engage in private use of the product. The product must not be attributable to commercial or independent professional activity.

No, the protection package is only available for private users of the product. The product must not be attributable to commercial or independent professional activity.

The 10-year protection package includes a 10-year manufacturer warranty on your Outdoor Living product with maintenance service.

Ordering is only possible online with WAREMA plus .

No, ordering is only possible online with WAREMA plus .

If you have not yet registered your product in WAREMA plus, you will need the product ID and your contact details. To take out your protection package, you also need your bank account IBAN.

The product ID is located on the warranty certificate that is attached directly to the Outdoor Living product.

The product ID is also included on the QR code / CE label affixed to the product.

If you're unable to find the product ID in these locations, your WAREMA dealer is happy to help you.

The WAREMA 10-year protection package can be purchased up to 6 months after purchasing your sun shading product.

Yes, the free registration for the 5-year manufacturer warranty includes the basis for the 10-year protection package. You can then extend the protection an additional 5 years by upgrading to the protection package, incl. two or five integrated maintenance instances.

Yes, the protection package must be taken out individually for each sun shading product in WAREMA plus.

Accessories and equipment options purchased along with the product do not need to be entered separately.

You can currently pay for the protection package by SEPA direct debit. We are working on additional payment options.

Please contact your WAREMA dealer. Alternatively, you can also report your damage via your WAREMA plus account.

All of the requirements for a problem to be covered under warranty are included in the warranty terms and conditions.

As a rule, the maintenance will be carried out by your specialised retailer. WAREMA ensures that qualified technicians carry out work and that only genuine manufacturer spare parts are used.

The purchase of patio awnings and sun sails includes two instances of maintenance carried out by qualified technicians; with pergola awnings, conservatory awnings and slat roofs, five instances of maintenance are included in the price. The timing of the maintenance intervals depends on the product.

Visit us at one of our Sunlight Experience Centres or contact your local partner directly to get a quote for your own customised solution. With our specialist dealer search, you are guaranteed to find the right partner for your project!