If it's still under warranty, please contact the WAREMA dealer from whom you purchased your sun shading product.

Outside the warranty period, you can also contact this WAREMA dealer.

WAREMA recommends annual cleaning and maintenance. Regular care and maintenance not only improve the appearance, these services also help maintain the value of your sun shading system.

You can purchase all the spare parts and accessories you need from our WAREMA dealers. A selection of popular spare parts is also available from Amazon.

Step-by-step video instructions for conveniently commissioning and configuring our WAREMA radio systems can be found in this tutorial.

How long a repair takes depends on the specific damage, the extent of the repair and the availability of the required spare parts. We therefore cannot give a general estimate.

Please contact the WAREMA dealer from whom you purchased your product first. They will review your request, coordinate the next steps and involve WAREMA if necessary.

The more accurately you describe the problem from the outset, the easier it is to plan the next steps.

Your dealer is your first point of contact for questions about the next steps and how your request will be handled.

To help us process your request as quickly as possible, please provide all relevant information, especially your contact details, a description of the problem that is as precise as possible, and information about access to the product. Photos can also help us assess the issue.

If your request was submitted directly to WAREMA, we will inform you of the next steps as it is processed.

The cost depends, among other things, on the work required, travel and the extent of the repair.

As billing is generally handled by your dealer, please ask them about the expected cost before placing an order.

If further information from WAREMA is needed to provide an estimate, your dealer will contact us directly.

Our aim is to resolve your issue during the first appointment whenever possible.

Another appointment may be necessary if the repair proves more extensive on site or if additional or custom-made spare parts are needed.

During the first appointment, the service technician records all the information needed for the next steps.

Your WAREMA dealer will help you identify the right spare part and check its availability. If necessary, they will contact WAREMA directly.

Depending on the product, selected spare parts may also be available directly from Amazon.

To help identify the part quickly, please provide details of the product, its year of manufacture or date of purchase, and, if available, the product or order number and photos.

If you cannot reach your current dealer, you can use the WAREMA dealer search to find other WAREMA dealers in your area.

Alternatively, you can contact us through our support section. We will help you find the right contact for your request.

If WAREMA already has a service case for your request, please have your case number ready.

If your request was submitted directly to WAREMA, you will receive a confirmation with your case number.

Please have this number ready if you have any questions so that we can find your request quickly. We will inform you of any relevant changes or next steps as your request is processed.

If your dealer submitted the service case, they will generally provide you with updates on its status.

This depends on the product, the damage and the availability of suitable spare parts. It is therefore not possible to give a general answer.

Your dealer will assess the possible repairs and consult WAREMA if necessary.

Our aim is a professional repair that ensures the product operates reliably.