WAREMA offers you helpful services – during product selection, at the time of your purchase and, of course, after the sale. We're happy to assist you throughout the entire product life of your sun shading system, and even bit beyond that! By doing so, we can make sure that you'll enjoy a first-rate sun shading product for many years to come.

Whether it's repair, spare parts, maintenance and operating instructions, or cleaning and care: you'll find answers to all of your questions here. And if you still can't find what you're looking for, our experts are available with help and advice.

With over 250 competent service specialists, we can handle numerous service concerns to your satisfaction.

That is why 9 out of 10 customers would recommend the WAREMA service to others.

We demonstrate our quality standards every year with our ISO 9001 certification from Tüv Süd.

As a WAREMA customer, you can rely on us!

Your contact in the event of a warranty claim is generally the WAREMA dealer you purchased your sun shading product from. Still don't have a WAREMA dealer? Go ahead and use our WAREMA specialist dealer search.

Our Support team offers assistance in a wide variety of different areas: from providing operating instructions and handling complaints to sharing tips on how to care for your product.

Our knowledgeable specialist partners are ready to help with in-person on-site consultations and repairs.

And if that still doesn't do the trick, our experts are available to answer your questions. By e-mail at service@warema.de or by phone at +49 9391 20-9333. Depending on the call volume, you may experience wait times on our expert hotline. In this case, you can take advantage of our convenient call back service.

Superior quality is our standard. And we guarantee it with our fair and comprehensive extended 5-year manufacturer's warranty. Valid on all our Outdoor Living products - including accessories and control components! To benefit from this no-cost added value, all you need to do is register your product online following your purchase. With WAREMA offering the only 5-year manufacturer's warranty on the market for Outdoor Living products, you're on the safe side.

Here you'll find loads of helpful WAREMA cleaning tips, as well as information on why cleaning is so important and what cleaning and care products are available!

Find the right genuine spare part from your local specialised retailer or from Amazon.

You can enjoy better quality of life through the use of optimised control systems for a perfect climate in your house and home. Your specialised retailer will take over commissioning for your smart home.

Our dealers are happy to carry out repairs on-site - competently and quickly.

Looking for something new? Our dealers will replace the fabric for your awnings and more.

The carefree feeling for your Outdoor Living product: With WAREMA's unique 10-year protection package, you can enjoy the carefree feeling of warranty protection for even longer.

All help topics for private customers at a glance

Do you have a question? We're happy to help. Here you'll find an overview of all help topics as well as the option to contact us directly.

If it's still under warranty, please contact the WAREMA dealer from whom you purchased your sun shading product.

Outside the warranty period, you can also contact this WAREMA dealer.

WAREMA recommends annual cleaning and maintenance. Regular care and maintenance not only improve the appearance, these services also help maintain the value of your sun shading system.

Tips for cleaning

You can purchase all the spare parts and accessories you need from our WAREMA dealers . A selection of popular spare parts is also available from Amazon.

Step-by-step video instructions for conveniently commissioning and configuring our WAREMA radio systems can be found in this tutorial.

Visit us at one of our Sunlight Experience Centres or contact your local partner directly to get a quote for your own customised solution. With our specialist dealer search, you are guaranteed to find the right partner for your project!