Grievance management system Our help centre for you
Your satisfaction is important to us.
How can we help you?
To us, your satisfaction is paramount. We want to continuously improve our services and products and solve problems immediately. For this we need your help.
Benefit from WAREMA's wide-ranging service portfolio. Send us your request.
What is a grievance, what is a complaint? We'll explain the difference
A complaint is when the item or service being complained about is faulty - meaning certain guaranteed or expected characteristics are not present. This also includes warranty/guarantee claims. Your first contact partner is the specialist dealer from whom you obtained the product. Go to specialist dealer search
A grievance is then everything else that is not considered a complaint. This offers you the opportunity to express your dissatisfaction with WAREMA. The grievance contains your opinion about and experience with products or services in connection with WAREMA - no reference to a commission is required. For your grievances, please use the contact request below. For product complaints or repair requests - as described above - please contact your local specialist dealer directly.