Would you like to report dissatisfaction with a WAREMA product, a service or a service process? Here you can find out which contact channel you should use for your request.

Not every request is a complaint. In many cases, it may be a claim, a repair request or a technical question. Classifying your request correctly helps us process it more quickly.

Please contact your specialist retailer for the following requests:

A product is defective or has a fault
Your request concerns a guarantee or warranty
You would like a repair or on-site inspection

If you would like to report dissatisfaction with WAREMA, a product, a service or a process, please submit your complaint using the contact form on this page.

A claim applies when the goods or service being claimed for are defective. This means that certain agreed or expected properties are not present. This also includes guarantee and warranty cases.

Your first point of contact is the specialist retailer from whom you purchased the product. They know your project, your system and the work carried out. This allows your request to be checked professionally.

Typical claim cases include, for example:

visible defect on the product
a function that does not work as expected
damage after installation or use
a possible guarantee or warranty case
a problem that requires an on-site inspection

A complaint applies if you would like to express your dissatisfaction with WAREMA, a product, a service or a process, and it is not a specific claim. A direct link to an order is not necessarily required.

Please use the contact request on this page for your complaint.

A complaint may relate, for example, to:

experiences with a service process
feedback on products or information
dissatisfaction with communication
comments on processes or handling procedures
general experiences with services related to WAREMA

The more detailed your description of the matter relating to products and services, the faster we can review and respond to your request.

This information helps us process your complaint:

brief description of your request
affected product or service
date or period of the matter
name of the specialist retailer, if known
order or case number, if available
photos, PDFs or other documents, if they help explain the matter

After submission, we will review your details and assign your request internally. If further information is required, we will contact you. If the review shows that your request is a claim or repair enquiry, we will refer you to the appropriate contact channel.

Our aim is to provide a clear response and handle your request appropriately.

Please describe your request as precisely as possible. The clearer your details are, the better we can review and respond to the matter.

Please contact the specialist retailer from whom you purchased the WAREMA product.

Please describe your request in detail in the free text field. You can also upload images or PDFs.

Visit us at one of our Sunlight Experience Centres or contact your local partner directly to get a quote for your own customised solution. With our specialist dealer search, you are guaranteed to find the right partner for your project!

The WAREMA brand stands for high-quality sun shading solutions that adapt flexibly to your life. As a leading European manufacturer, the family-owned company develops individual solutions for windows, patios, balconies and outdoor areas. The portfolio ranges from external venetian blinds and roller shutters to awnings and patio roofs, as well as insect screens and intelligent sun shading control systems. In cooperation with qualified specialist companies, all solutions are carefully planned and professionally installed on site. You benefit from long-lasting quality, reliable service and enhanced comfort – for a harmonious interplay of light, shade and living space, today and in the future.