We accompany our customers over the entire service life of the product. That is because good service is a guarantee for our customers' satisfaction and an important component of our corporate strategy.
To ensure as fast and smooth a process in case of failure as possible, first contact your WAREMA dealer. Describe the problem to our partner in as much detail as possible and give them all the necessary information about the unit. If available, you can share the WAREMA order number with the dealer. WAREMA can clearly identify your product using this number.
If you do not know your WAREMA dealer, you can look for a dealer near you here.
|Check whether there is a label with a QR code on your product. The order number is printed on here. Your dealer and WAREMA can clearly identify your product using this number.
For further information on your sun shading product you can also read the code using a free QR code scanner that uses the camera function on your smartphone.
You can find a dealer near you with the WAREMA specialist dealer search.
You can obtain spare parts and accessories via our WAREMA dealers. For this please contact a dealer near you, they will be happy to advise you.
WAREMA recommends that you perform maintenance on the sun shading products annually. Regular care and maintenance improve the appearance and contribute to the conservation of the shading ability.
With the WAREMA Mobile System (WMS) you can automatically and conveniently control different sun shading products via radio and even operate with your smartphone using WAREMA WebControl. Here we have compiled instruction videos for various functions of the WAREMA Mobile System for you.
The standardised WAREMA radio system (EWFS) offers you convenient operation of your sun shading products via radio using hand-held or wall-mounted transmitters. Here you will find useful videos for learning in master and auxiliary channels as well as a weather station.
|The WAREMA After-Sales Management is available extensively for our partners and as a result it is everywhere where it is required.|
Our trained service technicians bring vast knowledge of the products with them to fix all problems quickly and comprehensively. Tools and fixing materials as well as the current spare parts are always on board in the well equipped service vehicles. This means that the WAREMA service team is well equipped for all challenges on site. Their range of services not only includes WAREMA products, but also the makes of other manufacturers on request.
|With regular maintenance and care, the service life of the sun shading products grows longer, which furthermore contributes significantly to a neat and appealing appearance for your property.|
WAREMA offers a wide selection of service contracts for this, for example for facility management. Cleaning and repair services can be selected as options. Whether basic, comfort or premium - you will get versatile support from the leading SunLight Manager.
Find out more here about the WAREMA service contracts (PDF)
|Find the WAREMA spare parts shop under myWAREMA. Here you will see a large selection of spare parts from all product ranges. In total more than 20,000 articles are in stock. As a result availability is even guaranteed for years after purchase.
Using simple search functions you can find the required spare part quickly and efficiently. New features also enable you to place orders conveniently.
|We offer a comprehensive repair service for all WAREMA products, and also for many external venetian blinds from other manufacturers. |
The standard factory repairs for external venetian blinds include dismantling, cleaning the slats, producing new lifting tapes and tilting tapes, cleaning and examining the drive as well as the complete maintenance of the unit. Upon request the units can be made narrower in accordance with the technical specifications of the customer. We will also be happy to fulfil special repair wishes upon request.
Before performing repairs we check the economic viability compared to a new product - and only exchange necessary spare parts.
Repair service for all WAREMA products - and also for external venetian blinds for established third party manufacturers.
We repair with professional skill using original spare parts.
Free pick-up and delivery service to your company address.
We will be happy to take on your repairs so that you have more time for your core business.
|Regular care and maintenance of your sun shading products are the basis of a perfect appearance - and contribute to the conservation of their shading ability. If you clean and have the units maintained by a qualified specialist early on, you can enjoy your sun shading system for longer.
WAREMA gives tips and practical tools for cleaning the units.
|For perfect interplay between control and sun shading systems, WAREMA will offer to commission all WAREMA control systems. |
These include both WAREMA control systems (WAREMA Climatronic®, Wisotronic, WMS, EWFS, BAline) and solutions from across manufacturers. It is possible to place orders at any time - since only a control system that is perfectly set up enables energy efficiency and comfort.
Here you will find the useful instruction video for commissioning EWFS and WMS control systems.